BillSimplified

This Privacy Policy explains how BillSimplified ("we", "us", or "our") collects, uses, and shares information about you when you access or use our websites, products, and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

• Account Information: name, email address, password (hashed), company name, and role when you create or manage an account.
• Billing Information: payment instrument details (processed by our payment processor), billing address, and transaction history.
• Usage Data: activity logs, device and browser information, IP address, pages viewed, product interactions, and referral sources.
• Cookies and Similar Technologies: cookies, web beacons, and local storage to remember settings and measure performance. You can control cookies through your browser settings.
• Customer Content: data you upload or process via the Services (e.g., customer records, invoices). We process this data only as instructed by you.
• Third‑Party Sources: information from service providers and integrations you connect (e.g., payment, CRM, analytics), subject to their policies.

2. How We Use Information

• Provide, operate, maintain, and improve the Services.
• Process transactions, send invoices, and manage subscriptions.
• Authenticate users, secure accounts, and prevent fraud or abuse.
• Provide customer support and respond to inquiries.
• Send service, technical, and billing communications.
• Send product updates, surveys, and marketing communications (you can opt out at any time).
• Comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing

If you are located in the European Economic Area (EEA), the UK, or Switzerland, we process your personal data on the following legal bases: (i) performance of a contract; (ii) legitimate interests, such as securing and improving the Services; (iii) compliance with legal obligations; and (iv) your consent where required (e.g., certain marketing and cookies).

4. Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service Providers: trusted vendors that perform services for us (e.g., hosting, payments, analytics, email). They access information only to perform tasks on our behalf under appropriate contracts.
• Compliance and Safety: to comply with laws, legal process, or lawful requests, and to protect the rights, property, or safety of BillSimplified, our users, or the public.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of all or a portion of our business.
• With Your Direction: when you connect integrations or request we share data with third parties.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and context.

6. Security

We employ administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

We may transfer, store, and process information outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses for cross‑border transfers.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, or delete your personal information; object to or restrict processing; and request data portability. You can exercise these rights by contacting us as described below. You may also control certain cookies through your browser settings.

9. Children’s Privacy

Our Services are not directed to children under 13 (or other age as required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and updating the “Last updated” date above. Your continued use of the Services after changes become effective signifies your acceptance.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at privacy@billsimplified.com.